Steps for Name Correction of @CebuPacificAir Itinerary Receipt

For the first time, in all the flights I booked online with Cebu Pacific, I made an error in filling out one of the more important details – the passenger name. Ack! And if the same thing happened to you and like me, you found out the mistake after verifying your credit card details, chances are, you felt a lot like I did. It was a silly mistake but I did have my reasons. I was in a hurry to get the flight booked. You see, the first attempt I booked for this flight, Cebu Pacific’s website gave the error prompt and I had to do the process over again. When the blanks were filled in for me on my next attempt, I was careless and did not double check and only made sure I got our travel dates right.

The day the hubby acquired my middle name. My bad!

While I could have panicked and worried that I might have to buy a separate ticket for the hubby again and end up wasting money, I collected myself and called the Cebu Pacific hotline 702-0888. Turned out Cebu Pacific actually has allowance for this particular silly mistake that some of their passengers are bound to make at one time or another.

Pro-forma Affidavit found in http://www.cebupacificair.com/Pages/fee-summary.aspx

As opposed to a previous, not so pleasant experience with Cebu Pacific from years ago, my call was dealt with by one of their more competent telecommunicators, Chelsea. Her instruction was clear and led me through the website while we were on the phone. I was told to do the following:

1. Go to http://www.cebupacificair.com/Pages/fee-summary.aspx 2. Scroll down to Name Change Fee – (NC) 3. Click on the pro-forma affidavit (name correction of same person) 4. Have the form printed and filled out (no need to have it notarized) 5. Email namechange@cebupacificair.com with the Booking Reference No. as Subject. Attach with the email the scanned copy of the filled out Pro-forma Affidavit and the scanned government issued ID of the passenger. Indicate within the email the travel dates.

Chelsea said that upon submission of the needed requirements, I can follow up with them after 24 hours. Turned out I did not need to follow up with them since I received a reply and an itinerary receipt with the hubby’s name corrected in less than three hours.

Thank you, Cebu Pacific for the very prompt response!  In other news, we are so thrilled as our next Plantation Bay visit is officially set. As much as we would love to tour around Cebu this time around, our being pressed for time won’t allow us to do that. Aside from Plantation Bay, the only extra stop we’ll do in Cebu is buy us a box full of lechon.  🙂

Steps for Name Correction of @CebuPacificAir Itinerary Receipt

8 thoughts on “Steps for Name Correction of @CebuPacificAir Itinerary Receipt

  • September 11, 2015 at 10:42 pm
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    Thank you for sharing your experience with Cebu Pacific name change.
    It was perfect solution to my predicament.
    Thanks again.
    Mabuhay!

    Reply

  • February 4, 2016 at 11:52 pm
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    pa help nmn kc nagkamali ako ng input ng JR…dpat ang JR nasa kasunod ng first name pro ang nagawa ko ung JR nasa surename ko nailagay…ano dpat ko gwin pra maaus?

    Reply

  • February 5, 2016 at 6:25 pm
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    hi my employer booked me a ticket but theres smethng error …my midle name change to surname possible b n i justify ung ng airlines upon check in tnks

    Reply

  • March 16, 2016 at 6:06 pm
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    Hello po! Need help po, Ang friend ko ang nag book ng flight q this morning lang, then she send me the booking reference for me to pay without knowing na mali pala yung apelyedo q. Instead na Christine Panganiban only appear as Christine Pa. Anu po ba dapat gawin aside sa tawagan ang hotline nla? Wla po ksi kming landline eh. Thank you po! More Power!

    Reply

  • March 16, 2016 at 6:07 pm
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    Hello po! Need help po, Ang friend ko ang nag book ng flight q this morning lang, then she send me the booking reference for me to pay without knowing na mali pala yung apelyedo q. Instead na Christine Panganiban only appear as Christine Pa. Anu po ba dapat gawin aside sa tawagan ang hotline nla? Wla po ksi kming landline eh. Thank you po! More Power!

    Reply

  • May 17, 2016 at 4:55 pm
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    Year 2016 month of May and I end up on this blog because I too did a mistake.
    An friend ask me to buy her a one way ticket from Taipei to Manila.
    I key-in her surname instead of her family name.
    I was so stressed with the mistake and scan through CEBU PAC website for solution.
    It was an international call and I dialled many times and waited for two minutes at a time until I hang-up and called again and for seems eternity someone replied.
    I cried Hallelujah! I hope CEBU PAC has toll free numbers and avail of those caller centers
    so there hotline would be available 24 hours a day in a quick response.
    Anyway the one who answered the phone told me to prepare two documents .
    Passport and Marriage Certificate.
    There was no Pro forma Affidavit required.
    Now my problem is , my friend didnt have her MC so right now I am sending Cebnamechange mail if I can use another Identification that will show three names .
    Family name, First Name, and Surname.
    It was this ID that I got confused that I key-in the first name and surname.
    Still waiting for reply .

    Reply

  • August 1, 2016 at 11:14 pm
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    Hi! Need help. Since i cannot call the hotline,might as well ask here. What if there was a missing letter in the name. Like lacking “n”. My 6 mo. son is Siegmunnd,and my aunt input Siegmund which contain one “N” only. What do I do?

    Reply

  • November 27, 2016 at 5:17 am
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    hi i need help i been book already the ticket but my son i missed his name he suppose andrie jacetuazon but i put only andrie tuazon what i need to do pls help me thank you if you respone to me

    Reply

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